Tuesday, December 8, 2009

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CD Or DVD Drive Missing Or Not Recognized Issue In Windows | Steps On How To Fix This Problem

Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista. Even if you have not installed, an automatic update might have caused this problem.

This issue may have occurred after one of the following situations:
  • You upgrade a computer to Windows Vista or install Windows Vista Service Pack 1.
  • You install or uninstall CD or DVD recording programs.
  • You uninstall Microsoft Digital Image.
  • You may see one of the following error messages:
One of the following error messages appears when you view the CD drive or the DVD drive in Device Manager.
Error message 1 : The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
Error message 2 : A driver for this device was not required, and has been disabled (Code 32 or Code 31).
Error message 3 : Your registry might be corrupted. (Code 19)
An "error code 39" error message.
A message that resembles the following appears in the notification area:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41).
Important: This article helps you fix the problem. Before you read further, try to backup your registry. Read more on how to backup the registry.

This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, read my eariler  article "How to back up and restore the registry in Windows".

This problem might have caused by two Windows registry entries that have become corrupted. To fix the problem, you have to use Registry Editor to delete the corrupted Registry entries. To use this method, you must be logged on to Windows as an administrator.

For Microsoft Windows Vista
  1. Click Start (Windows logo), and then click All Programs.
  2. Click Accessories, and then click Run.
  3. Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  5. In the right pane, click UpperFilters. Note: You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  6. On the Edit menu, click Delete.
  7. When you are prompted to confirm the deletion, click Yes.
  8. In the right pane, click LowerFilters. Note: If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Find more solutions or more help on the Microsoft Web site.
  9. On the Edit menu, click Delete.
  10. When you are prompted to confirm the deletion, click Yes.
  11. Exit Registry Editor.
  12. Restart the computer.
For Microsoft Windows XP
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  4. In the right pane, click UpperFilters. Note: You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. In the right pane, click LowerFilters. Note: If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Find more solutions or more help on the Microsoft Web site.
  8. On the Edit menu, click Delete.
  9. When you are prompted to confirm the deletion, click Yes.
  10. Exit Registry Editor.
  11. Restart the computer.

Did this fix the problem?
Microsoft Windows Vista 
Click Start , click Computer, and then see whether the drive is listed.
Microsoft Windows XP
Click Start, click My Computer, and then see whether the drive is listed.


Is the drive listed?
If the drive is listed, try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.

If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:

  • iTunes software by Apple
  • Nero software by Nero Inc
  • Roxio Creator software by Sonic Solutions
  • Zune software by Microsoft

After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.

If you still cannot play or access a CD or DVD, please see the "Next steps" section.

If the drive is not listed, remove and reinstall the existing drivers.
Back to the top
Remove and reinstall drivers

If the drive is not listed, remove and reinstall the existing drivers. To do this, follow these steps:
Microsoft Windows Vista
  1. Click Start, and then click Control Panel.
  2. Click System and Maintenance, click System, and then click Device Manager. Note: If Control Panel is in Classic View, double-click System, and then click Device Manager. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  3. In Device Manager, expland DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
  4. When you are prompted to confirm that you want to remove the device, click OK.
  5. Restart the computer.
After the computer restarts, the drivers will be automatically installed.

Microsoft Windows XP

  1. Click Start, and then click Control Panel.
  2. Click System and Maintenance, and then click System,
  3. On the Hardware tab, click Device Manager. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. In Device Manager, expland DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
  5. When you are prompted to confirm that you want to remove the device, click OK.
  6. Restart the computer.
After the computer restarts, the drivers will be automatically installed. See if reinstalling the drivers fixed the problem.
Now try to play or access a CD or DVD.

If you can play or access a CD or DVD, you are finished with this article.

If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:

* iTunes software by Apple
* Nero software by Nero Inc
* Roxio Creator software by Sonic Solutions
* Zune software by Microsoft

After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.

If you continue to have questions or if you cannot find a solution here, Click the following link to contact Microsoft Support: http://support.microsoft.com/contactus (http://support.microsoft.com/contactus)

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About bench3 -

Haja Peer Mohamed H, Software Engineer by profession, Author, Founder and CEO of "bench3" you can connect with me on Twitter , Facebook and also onGoogle+

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