Thursday, May 19, 2011


Beware Of Calls And Email Saying Your Computer Was Infected With Virus

I received a phone call/email from someone saying my computer was infected with a virus and they could assist me with removing it. Will it be legit?. Actually, it is not. Cybercriminals might call you in an attempt to seize control of your computer and valuable personal information. Microsoft will not make unsolicited calls to help you with your computer. Hang up and please read the following article:

This is simply another form of Internet fraud that combines a variety of other common scams-social engineering, fake security software, and phishing.

Cybercriminals have started calling people on the telephone, claiming to be from Microsoft, and offering to help solve their computer problems.

Here is one real example from our friend:

Call received yesterday from "Windows Helpdesk" (this is what they said). They told that  my computer is reporting problems and it could crash if Microsoft engineer didn't sort it out. He put me through to Microsoft engineer "Sean Johnson" who requested my ID and password, then used remote control to clear all the badness.  He seemed to prove it to me by showing me a page that included several errors, in red, which he said would crash my computer.  These seemed to coincide with many phone calls we had received over weeks where the caller hung up when we answered.  He did clear it, and I have to say computer is working faster BUT he made me go and purchase a UKASH voucher for £149 which, he said, covered my license and system for life, and the hardware for 3 years. He asked for a further £100 to cover software for life but I said no. Then I received a weird call, another Indian voice, asking if I gave an engineer money and I said yes, so he told me whatever I do not to give him more, then he hung up.  I have phoned Windows Helpdesk just now and someone called Ben Matthews is looking into it, but he said it was all above board!

They are obviously good...they hacked into my computer which is almost impossible to say all the preventions i have up.They can get your address/phone number from your IP.I dont know weather it was Microsoft or a dodgy company but who ever it was will not like what will happen soon...If it is Microsoft their firewall will prevent it but if it is a dodgy company their systems will say bye bye lol

Once cybercriminals have gained a victim's trust, they can do one or more of the following:

  • Trick people into installing malicious software on their computer.
  • Take control of a victim's computer remotely and adjust settings in order to leave the computer vulnerable.
  • Request credit card information so that cybercriminals can bill for the phony services.

Microsoft will not make unsolicited phone calls to help you with your computer. If you receive a phone call like this, hang up.

If you think you might be a victim of fraud, you can report it. For more information, see What to do if you've responded to a phishing scam.

For more information about how to recognize a phishing scam, see Avoid scams that use the Microsoft name fraudulently.


About bench3 -

Haja Peer Mohamed H, Software Engineer by profession, Author, Founder and CEO of "bench3" you can connect with me on Twitter , Facebook and also onGoogle+

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