Monday, May 23, 2011

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Display Driver Stopped Responding But Has Recovered | How To Fix

If you have recently installed an ATI HD 5770 card, you may encounter this problem whilst running most games.

Games such as Arkham Asylum, FC2, Just Cause 2 etc, randomly freeze during gameplay. With some applications you can able to either Alt-Tab or Alt-F4 back to the desktop, and with most of the other applications, you will be forced to restart the system with the power button.

And when you manage to get back to the desktop, the following message will be displayed "display driver amdkmdap stopped responding but has recovered".

The general consensus is that this is a driver issue.

The following update 'Windows6.0-KB938194-x64.msu' will resolves the following issues:

The computer stops responding, and you receive a "Display driver stopped responding and has recovered" error message. You can restart the computer only by pressing the computer's power button."

However when I try to install this upgrade I get a dialogue box saying "The update does not apply to your system." I also tried the 'Windows6.0-KB940105-x64.msu' update but, got the same message despite the release note saying it's compatible with the Home Basic edition.

You may receive the error message “The update does not apply to your system” if the update is already installed on the computer or the latest Service Pack is present on the computer that includes this update.

Solution:

Before you continue to use the below steps, I would like to suggest you to uninstall ATI software including the catalyst controller and then reinstall it. If you still cant fix the issue, continue reading.

Since you are experiencing these issues after installing a graphic card, evidently the issue is related to graphic card\drivers and the error message regarding display drivers also indicates the same.

I would suggest you to download and install the latest graphic card drivers from the device manufacturer’s website. Please note that, the link will differ for different manufacturer. You have to Google for the right driver. For the above problem stated, here  is the link…

http://www.amd.com/US/PRODUCTS/DESKTOP/GRAPHICS/ATI-RADEON-HD-5000/HD-5770/Pages/ati-radeon-hd-5770-overview.aspx

You may receive the error message “The update does not apply to your system” if the update is already installed on the computer or the latest Service Pack is present on the computer that includes this update.

It seems that hardware accelerated plugins and apps like Adobe Flash, Firefox 4, Java, Quicktime, or IE9 are triggering this crash, because 3D games seem to be unaffected.

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About bench3 -

Haja Peer Mohamed H, Software Engineer by profession, Author, Founder and CEO of "bench3" you can connect with me on Twitter , Facebook and also onGoogle+

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1 comments:

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glenndrew
AUTHOR
November 21, 2011 at 4:05 PM delete

Hello,
i have been looking for this. i also faced this problem many times but after reading this article i fixed it. Thanks for sharing this post. i also got some help from this article Display Driver AMDKMDAP Stopped Responding , hope someone might get help from this article.

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