Sunday, May 8, 2011

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Troubleshoot Blue Screen Error On Windows 7

If you even come across blue screen (Keywords 0x8000000000000002) on windows 7 due Kernel-Power. If you are not sure what cause the error, just check the error report and that will let you know what exactly caused the problem.

Generally, we can watch the event log via event viewer (Event Viewer – Windows Logs – System - Power-Troubleshooter event). If the log cannot show useful information, I suspect it to be a chipset power management issue.

Extreme amount of blue screens in windows 7 reoccurred especially in cases where more than one RAM chip is installed. When the additional RAM chip is removed the problem goes away completely. I also found that should the second chip be replaced the problem reoccurs unless the voltage supplied to the chips is heightened from that originally put in place. a change in voltage supply would therefore make the problem completely disappear. if you have more than one RAM installed in your system try to remove one and try with the other. And if the error still comes, try to use the other RAM and try again.

If you still face the problem, just go through the log and find what actually caused the problem. Here is the sample report for such error:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

  • Syste
  • Provide
  • [ Name]
    Microsoft-Windows-Kernel-Power
  • [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
  • EventID 41
  • Version 2
  • Level 1
  • Task 63
  • Opcode 0
  • Keywords 0x8000000000000002
  • -
    TimeCreated [ SystemTime]
    2009-03-25T13:05:50.404419200Z
  • EventRecordID 32354
  • Correlation - Execution
  • [ ProcessID]  4
  • [ ThreadID]  8
  • Channel System
  • Computer KaMaL-BenQ
  • -
    Security
  • [ UserID]  S-1-5-18
  • -
    EventData
  • BugcheckCode 142
  • BugcheckParameter 0xc0000005
  • BugcheckParameter 0x8252877d
  • BugcheckParameter 0x9d983bec
  • BugcheckParameter 0x0
  • SleepInProgress false
  • PowerButtonTimestamp 0

This particular error message is most often associated with the power settings, specifically with the Sleep component.
Event ID: 41
Source: Kernel-Power
Type: Error
Description: The last sleep transition was unsuccessful. This error could be caused if the system stopped responding failed or lost power during the sleep transition.

Here are some troubleshooting steps you can try to resolve the problem.

Rebooting Windows to resume from sleep mode is abnormal, and frequently doing so may affect the system or hardware reliability and potential data loss. Using CHKDSK tool is a good method to check hard disk errors, but it can’t cover all potential risks caused by too frequent rebooting.

I’ve dealt with some sleep mode issues. Based on such experience, the following factors may also lead to the problem that keyboard and mouse can’t wake system up:

1. Incorrect drivers of BIOS, motherboard or chipset. Please install updated drivers and check the issues again.

2. In BIOS, there may be an option for turning on or off the sleep mode resume function.

3. Unsigned drivers lead to this issue. Please click Start, type sigverif in Start Search, press enter and follow the wizard to check it.

4. Some 3rd party services or applications may affect this behavior, please temporarily disable all firewalls and uninstall anti-virus applications; Or, perform a clean boot to see if the problem persists:

5. If the mouse and keyboard can’t wake up the system, they may not support this function. Please clear Allow this device to wake the computer checkbox in Device Manager. Then check whether the system can wake up from sleep by pressing power button.

In Device Manager, expand Mice and other pointing devices / Keyboards. Right-click the USB mouse, and then click Properties. Click the Power Management tab. Click to clear the Allow this device to wake the computer check box, and then click OK.

6. In BIOS, change S3 to S1. Then Check the issue again, if the problem is gone, please refer to the following thread:

Thread: Windows Vista fails to resume from sleep
http://forums.microsoft.com/TechNet/showpost.aspx?postid=2541915&siteid=17

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Haja Peer Mohamed H, Software Engineer by profession, Author, Founder and CEO of "bench3" you can connect with me on Twitter , Facebook and also onGoogle+

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