Monday, June 20, 2011


Fix Error 0X80070490 Element Not Found

The following article will explain you how to fix the Error message 0X80070490 (Element Not Found) when you are installing a service pack or update in Windows 7 or Windows Server 2008 R2.

When you are installing a service pack or update for Windows 7 or 2008 R2, the update may fail to install with an error 0X80070490.

Installing other Windows KB Update wont have success. Here are the list of related KB for this error message.

1. KB977893

2. KB947821


Error 0x80070490 is "Element not found". there is a consistent error to the specific drivers.


Before you continue to troubleshoot, please go through your setup log. “” and find the device driver file that is causing the problem.

For Example your log file will look like this:

When you examine the, you may find the followings were logged:

     inf: Opened PNF: 'C:\Windows\System32\DriverStore\FileRepository\scanners.inf_amd64_neutral_08717035d84064b6\scanners.inf' ([strings])

     sig: {_VERIFY_FILE_SIGNATURE} 08:56:21.210

     sig:      Key      = scanners.inf

     sig:      FilePath = C:\Windows\System32\DriverStore\FileRepository\scanners.inf_amd64_neutral_08717035d84064b6\scanners.inf

!    sig:      No installed catalogs matching catalog name '' were found that validated the file.

!    sig:      Error 1168: Element not found.

     sig: {_VERIFY_FILE_SIGNATURE exit(0x00000490)} 08:56:21.226

Note: The missing inf file could be different in your computer. Here it is, C:\Windows\System32\DriverStore\FileRepository\scanners.inf_amd64_neutral_08717035d84064b6\scanners.inf

To resolve the issue please try the following

  • 1. Run the checksur.exe (System Update Readiness Tool) tool.
  • 2. Run System File Checker. From the command line run the command sfc /scannow
  • 3. Review the cbs logs and uninstall the patches which were missing assemblies and reboot Windows 7 or the Server.
  • 4. Reinstall the update.

For advanced customers, you can manually fix it:

From an elevated command prompt (command prompt as Administrator) type the following:

pnputil - a <Inf File Path>

Example: C:\Windows\System32\DriverStore\FileRepository\scanners.inf_amd64_neutral_08717035d84064b6\scanners.inf

Still Problem?

Well, the repair install is the last choice but worth a try befor you give up. :-) Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2


About bench3 -

Haja Peer Mohamed H, Software Engineer by profession, Author, Founder and CEO of "bench3" you can connect with me on Twitter , Facebook and also onGoogle+

Subscribe to this Blog via Email :