Saturday, July 16, 2011

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Skype Has Stopped Working | Fix Problem Starting Skype

"Skype has stopped working. A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."

If you are unable to run Skype on Windows, the following article will help you fix the problem and run Skype. This fix applies to Windows Vista 32 and 64 bit, Windows 7 32 and 64 bit.

What is the error: When you are trying to start Skype, during startup, you may get this error message "Skype has stopped working"  "A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."

Solution:

This problem is caused due to the shared.xml file that is location in your user profile.  C:\Users\USERNAME\AppData\Roaming\Skype

Skype Has Stopped Working  Fix Problem Starting Skype 3

Please note that USERNAME is actually your profile name in windows. you should replace “USERNAME” with your windows login or profile name on the computer where you are experiencing this problem. In the above figure, the user name is IT. This also applies to Windows 7.

How to go to the Skype folder.

Method 1:

  • Click on start and choose run. You can also reach run prompt by clicking both Windows Key and R Key.
  • Copy and Paste this C:\Users\USERNAME\AppData\Roaming\Skype into the run prompt and hit enter or choose ok. Do not forget to replace “USERNAME” with your user name or profile name.

Skype Has Stopped Working  Fix Problem Starting Skype 1

  • Delete  "shared.xml" file
  • Restart Skype. The shared.xml file will be recreated.

Hope this method will help solve the error.

"Skype has stopped working. A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."

Method 2:

Here is a step by step instruction to easily locate shared.xml file for Skype.

  • By default Skype will load during windows start up. Close Skype now.
  • Right-click the Skype icon in the system tray (at the bottom right of the screen)
  • Choose Quit. If you don't have Skype icon in your system tray, you have to close Skype process in Task Manager.
  • Open My Computer (or Computer) and Click the drive where the operating system is installed (by default it will be C:)
  • Also make sure you can view the hidden files in your windows.
  • Click "Users" folder
  • Click your profile folder (it would be profile with your name as said above)
  • Click "AppData" folder
  • Click "Roaming" folder
  • Click "Skype" folder
  • Delete  "shared.xml" file
  • Restart Skype. The shared.xml file will be recreated.

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About bench3 -

Haja Peer Mohamed H, Software Engineer by profession, Author, Founder and CEO of "bench3" you can connect with me on Twitter , Facebook and also onGoogle+

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2 comments

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Anonymous
AUTHOR
July 17, 2011 at 8:47 PM delete

Thanks for a great help: precise, correct and solved the issue.
Cheers, Erkki

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July 18, 2011 at 7:49 AM delete

Nice to know it worked for you! Good. And thanks for visiting bench3!

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